Refund Policy

This Refund Policy applies to all purchases of Piqura software and services made through piqura.com or its authorized resellers. By purchasing our software, you agree to this policy.

1. Tax Invoices

A valid tax invoice is issued automatically for every completed transaction. If you need assistance retrieving your invoice, please contact us at Contact Support.

2. 7-Day Refund Window

We offer a 7-day refund policy from the date of purchase, provided the license has not been activated or used during this time. This allows customers to evaluate their purchase and request a refund if they change their mind, as long as they haven’t begun using the software.

If a license has already been activated or used to generate QR codes, access features, or connect to our services, the refund may be denied unless required by local consumer protection laws.

3. How to Request a Refund

To request a refund, please contact us within 7 days of your purchase at Contact Support and include:

• Your full name and email address used during the purchase
• Order number or receipt
• Reason for the refund request

Refunds will be processed through the original payment method within 7 business days once approved.

4. Exceptions

Refunds may not be granted under the following conditions:

• The license has been activated or used after purchase
• The refund request is made after 7 days from the purchase date
• The user has violated the Terms and Conditions of the software

5. Subscriptions and Renewals

If you have purchased a subscription, you may cancel it at any time to prevent future billing. However, we do not issue refunds for the current billing period after the license has been used.

6. Paddle Payment Processing

Payments for Piqura may be handled via Paddle, our official payment provider. Paddle's refund terms may also apply. For more information, please refer to Paddle’s legal policies.

7. Contact

If you have any questions or concerns regarding our refund policy, please email us at:

Email: Contact Support